Frequently Asked Questions

Product Related

We have a collaboration with Chess.com which allows all the Square Off users to challenge anyone from 21 Million Chess.com players. In the meanwhile, we are discussing partnerships with other Chess platforms as well and will keep adding more partners in the future.

Square Off App is available for free on iOS & Android app stores. Once you get the board, you can just download the App and get started.

Here are the dimensions:

  • Kingdom Set : 485mm x 485mm x 49 mm
  • Grand Kingdom Set: 603mm x 484mm x 49mm
  • King’s height - 2.5 inch
  • Square Size - 1.5 inch

Grand Kingdom Set has additional:

  • Designated parking space for the captured pieces
  • Auto Reset feature, when the game is over, all the chess pieces comes back to the original position by themselves with just one click of a button
  • Total size of Grand Kingdom Set is bigger due to parking function however, the play area is same as Kingdom Set

We use Stockfish 8 with ELO rating ranging from 800 upto 3000 depending on the difficulty level.

General Queries

You can apply your promo code at the checkout page.

 

On the right, below the list of products you're purchasing, you'll see a field that says "promo code". Enter your promo code there and click "Apply" to add the discount to your order.

We use Secure Socket Layer (SSL) encryption technology. All data we collect is stored in a secure, access-restricted environment. 

All payments are fulfilled by Stripe, our payment gateway. It is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

 

 

Square Off is manufactured in China, then warehoused in Fremont in United States and Ireland in Europe, from there it gets dispatched to different countries in EU. You will receive your FedEx/DHL tracking number once it is dispatched.

You can pay using a Visa, Mastercard, American Express, Discover and Diners Club.

Square Off devices purchased on Square Off store come with a limited warranty of 12 months starting from the date of delivery. The limited warranty only covers product defects caused by workmanship or build materials. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within this period.

 

12 months repair for malfunction

10 days replacement for hardware functionally defective

For more details about the limited warranty policy check our warranty document.

The pending amount becomes payable before delivery, once the product is ready. Pre-booking will ensure that you get your board in the next batch.

We would make every effort to deliver your order within the specified period.

We collect the VAT for EU during checkout.

No, shipping is totally free for US and EU customers.

How it works? Plain and simple.

From the day of delivery, you will have 7 days to try your Square Off.

In the unlikely event that you want to return it, just follow a few simple steps:

1) Write to us at contact@infivention.com with your order number.

2) We will book a return pickup within 7 days.

3) Refund is issued once we receive your Square Off. Funds are usually back in your account within 15 business days. This makes it risk-free to try Square Off.

4) If the 7 day trial is over, do not worry. You can still choose to return your Square Off upto 15 days from the date of delivery.

Read our full terms and conditions here.

Return Policy

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software