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General Queries
Do we have to pay for the app or does it come along with the board?
Square Off App is available for free on iOS & Android app stores. Once you get the board, you can just download the App and get started.
What are the dimensions and weight of the chessboard?
Here are the dimensions:
  • Kingdom Set : 485mm x 485mm x 49 mm
  • Grand Kingdom Set: 603mm x 484mm x 49mm
  • King’s height - 2.5 inch
  • Square Size - 1.5 inch
What is the rating of the chess program?
We use Stockfish 10 with ELO rating ranging from 800 upto 3300 depending on the difficulty level.
What are the steps to get started?
Here are the steps to get started: 1. Unscrew the shipping lock from behind the board till it’s completely out 2. Plug in the adapter and Switch on the board 3. Open the Square Off app 4. Log in via any account and Click on ' Connect Now ' which will automatically pair with your Square Off chess board 5. Then update your Firmware ( there would be a sound from the board when the update is on )
Orders & Payment
How do I apply a promo code?
You can apply your promo code at the cart and payment pages. On the right, below the list of products you're purchasing, you'll see a field that says "promo code". Enter your promo code there and click "Apply" to add the discount to your order.
How do I know if my card details are safe?
We use Secure Socket Layer (SSL) encryption technology. All data we collect is stored in a secure, access-restricted environment. All payments are fulfilled by Stripe, our payment gateway. It is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
How does Square Off ship orders?
Square Off has warehouses in Fremont in United States and Ireland in Europe, from there it gets dispatched to different countries in EU. You will receive your FedEx/DHL tracking number once it is dispatched.
What payment method I could choose?
You can pay using a Visa, Mastercard, American Express, Discover and Diners Club.
Will I get an invoice?
Yes you will get an invoice on your email after you place an order.
When will I receive my order?
We would make every effort to deliver your order within the specified period. You can check the estimated delivery time by adding your address in the cart page.
Warranty & Returns
What’s the warranty period?
Square Off devices purchased on Square Off store come with a limited warranty of 12 months starting from the date of delivery. The limited warranty only covers product defects caused by workmanship or build materials. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within this period. 12 months repair for malfunction 10 days replacement for hardware functionally defective Read our complete warrant policy here
Why have I not recevied my RMA label yet?
1) Please check the Junk/Spam folder of your inbox. 2) Please check for emails for contact@infivention.com with the Order number in the email. 3) If unresolved still, please send us an email on contact@infivention.com with the order number.
Troubleshooting
Why does the board not power on?
Charge the board for 3 hours and then try switching on. The red light on the power on switch should glow and the machine should move inside the board.
Why are the chess pieces not moving?
1) The chess pieces should be aligned correctly i.e., white pieces on the side of the board with Square Off logo and black pieces on the opposite side. 2) Check whose turn it is on the app. If you are white, you will need to make the first move on the board. 3) If unresolved still, restart the board and the app.
Can I pause the game?
Currently, save/pause feature is not available. However we are working to introduce these features in the future updates.
Why do I hear grinding sound from the Square Off board?
1) Power off the board. 2) Tilt the chessboard by lifting the logo side up and moving the internal mechanism towards another side. Then shake the board in an up and down motion slowly while the board is in it's the original position. Then restart both app and board and try again.
App Issues
How can I chat Square Off support team?
Tap the hamburger icon to the top left during the game (or swipe from the left edge) and then choose 'Chat with us'!
How to change the user name on the app?
1. Go to the profile by clicking on the user image from the side menu. 2. Click the edit menu option on the top right to go to edit profile screen. 3. Edit username and choose tick icon on top right to save.

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Grand Kingdom set
now!

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How it works? Plain and simple.

From the day of delivery, you will have 7 days to try your Square Off.

In the unlikely event that you want to return it, just follow a few simple steps:

1) Write to us at contact@infivention.com with your order number.

2) We will book a return pickup within 7 days.

3) Refund is issued once we receive your Square Off. Funds are usually back in your account within 15 business days. This makes it risk-free to try Square Off.

4) If the 7 day trial is over, do not worry. You can still choose to return your Square Off upto 15 days from the date of delivery.

Read our full terms and conditions here.

Return Policy

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software