Hi Anjali. A key suggestion I have is for your company to massively improve your customer communication and shipping procedures. I was promised a tracking number for order number 200710018 over a week ago, and have not received that or any updates whatsoever. I’ve requested an order cancellation and refund as well, but no response on either of those asks either. Meanwhile, resellers online have boards ready to ship. If you can supply resellers, why have I not received my order? When I submitted my order to your company directly, I thought I would receive a generally similar level of client experience as I would get from other resellers, but that has been proven entirely incorrect. I have long since paid for the product but have zero confidence that I will ever receive my board. This is extremely problematic, but appears to similar to what supporters experienced back in your original Kickstarter. Perhaps you could assist with escalating my order and helping me receive a truthful update on status? At this point I am ready to engage with my credit card company to request refund via their procedures. Furthermore I am inclined to cancel my contribution for two Neo boards as for the cost of these devices there is a significant expectation from your clients that delivery, communication, and shipping will be handled at a level commensurate to the cost. Any help you can offer would be appreciated. Thank you.
