Loud Noise, Vibration, No App Connection

ajayresika

I bought my Squareoff exactly a year ago. Today, it started making a loud sound inside and vibrating, and its not connecting to the app. I have been very careful with it. always on a chess table, covered, hardly ever moved. Any idea what might be going on, and how to fix it?

I have the Kingdom Set, and the 35v1 firmware version.

Anjali

ajayresika could you please retry connecting the board to the app? Kindly request you to please message us via the in-app chat support. This way we would be able to get your recent logs to get a better insight. 🙂

pawelciucias

I have a similar problem with regards to the loud noise and vibration, however mine does seem to connect to the app. it tries to update new firmware however it’s been trying for 30 minutes or so. When was the last time you did a firmware update, because my suspicion is that is the culprit for both of us.

I should also add that i just got my board for Christmas, so it is brand new, no games played yet

franco-simon

pawelciucias I’m having the same issue with the board I received yesterday. Have you managed to fix it?

ajayresika

i cannot connect squareoff to the app. My firmware is 35v1. I am not sure if its the latest or not. I sent a message from in-app, but not sure how useful that will be without being able to connect to the board.

ajayresika

Anjali

ajayresika we believe your problem is resolved. If the issue persists, please write to us via the in-app support. 🙂

bobdevine

ajayresika I have the same issue. It used to happen and I would restart the board and it would go away - now it does not.

Anjali

franco-simon please try to update your board again. This should resolve the issue. However, if it persists, please write back to me. 😀

pawelciucias

franco-simon yes, i upgraded the firmware and all the problems went away,

franco-simon

Anjali I’m still having the same issue, I have a discussion about it on support with more details.

Anjali

franco-simon we have communicated the next steps to you on chat support. Please let me know if you need any further assistance. 🙂

ajayresika

no, its not resolved. the issue is the same. i have not been contacted by anyone to get it resolved. why do you think its resolved?

Anjali

ajayresika kindly please turn off your board once. Now, turn it on and try to reconnect the app. Please let me know if this helps.

violinzguy

I also have issues with a loud grinding noise coming from the board when I try to power it on. It does connect to the app and sometimes works as intended it but seems to grind and lose functionality more frequently now than it did before.

violinzguy

It’s been over a year since I bought my Grand Kingdom set (through indiegogo when it was still being crowdfunded) but could I still return it for a functional one even though I no longer have the external box?

Anjali

violinzguy we can offer you a replacement Grand Kingdom Set board at USD 350 since you are our backer. However, immediate replacement is unavailable. We can arrange for a replacement in February or March depending on the stock availability. Please email us at hello@squareoffnow.com and let us know how would you like to proceed.

sinlow1980

Ive had my board for over a year same exact issue, will not do anything after connected it just says updating firmware, Ive left it updating for hours, used ios, android. and have tried over 100 times. im literally done at this pount, can someone help me with this brick

Anjali

sinlow1980 we are sorry to hear this! Kindly request you to please share your order number or the email ID used for registration so that we can assist you!

Anjali

bobdevine please message us via the in-app chat support and our team would assist you!