Hey itsrocksteady, We are sorry to hear that you are facing issues with the board.
Please switch on the board after removing the shipping lock which is located at the bottom of the board. Open the Square Off app and click on connect, the app will prompt you to turn on the Bluetooth, click on Allow and click allow to use the location permission as well, and then click on connect on the main screen.
Once the board is connected with the app you will hear 3 beeps.
Please let us know if the white pieces are placed on the logo side of the board. Did you press on the box before lifting the piece and then press again when placing the pieces.
Do let us know if you are still facing any issue even after following these steps.
Thank you 🙂