Hi, I hadn’t turned on my board for many years it is the grand kingdom. I had the app connect did a firmware update. It finished but the screen looked locked. I exited the app went back to the firmware update screen and it attempted the firmware update again waited 4 minutes the app said to power off the board so I did now when I turn on the board it just makes horrible sounds. You guys programmed this firmware update horrible. Are you going to leave me with a bricked device are do you actually support this process of yours?