I have new Kingdom set for several days. Spent hours trying to use. After downloading app, removing lock and powering up board….requesting bluetooth "connect’ I receive notice of update. Stating to take 2 or 3 minut3s. Nothing happens after that….update never completes. Can you please help? Alex at customer service instructed me to take the following steps. 1) close app. 2) place pawn on sq A-1, 3) press and release on A-1. After which mechanism will engage and move pawn…..however, this does not happen. As such I cannot go to next step which is to place pawn on sq H-1, press and release. Then last step is to open app and connect via bluetooth. Firmware update should then start. Again, mechanism does not start as stated at step 3. Please help….